Return Policy
Return & Refund Policy for Gelmane

Effective Date: [ 01-05-2026 ]

Thank you for shopping with Gilmane. We aim to provide the best shopping experience. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

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1. Return Eligibility

You may request a return if:

- The product is damaged or defective
- The product is incorrect (wrong item delivered)
- The product is unused and in its original packaging

📌 Return requests must be made within 7 days of delivery.

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2. Non-Returnable Items

The following items cannot be returned:

- Used or damaged products (by customer)
- Perishable goods
- Personal care items (if opened)
- Items marked as non-returnable

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3. Return Process

To request a return:

1. Contact us via email or app
2. Provide order ID and issue details
3. Our team will review and approve the request
4. Arrange pickup or instruct return shipping

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4. Refund Policy

Refunds will be processed if:

- Return is approved
- Product is received and inspected

Refund methods:

- Original payment method
- Store credit (if applicable)

⏳ Refund processing time: 5–10 business days

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5. Exchange Policy

We allow exchanges if:

- Product is defective or incorrect
- Replacement is available in stock

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6. Shipping Costs

- If the return is due to our mistake → Free return shipping
- If customer changes mind → Customer pays shipping cost

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7. Cancellation Policy

Orders can be cancelled:

- Before shipment
- After shipment → cancellation not possible

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8. Contact Us

If you have any questions:
WhatsApp, Imo:- 01575500555
            Contacts:-09696080555
Email: [info@gelmane.com]
Website: https://gelmane.com