Return & Refund Policy for Gelmane
Effective Date: [ 01-05-2026 ]
Thank you for shopping with Gilmane. We aim to provide the best shopping experience. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
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1. Return Eligibility
You may request a return if:
- The product is damaged or defective
- The product is incorrect (wrong item delivered)
- The product is unused and in its original packaging
📌 Return requests must be made within 7 days of delivery.
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2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged products (by customer)
- Perishable goods
- Personal care items (if opened)
- Items marked as non-returnable
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3. Return Process
To request a return:
1. Contact us via email or app
2. Provide order ID and issue details
3. Our team will review and approve the request
4. Arrange pickup or instruct return shipping
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4. Refund Policy
Refunds will be processed if:
- Return is approved
- Product is received and inspected
Refund methods:
- Original payment method
- Store credit (if applicable)
⏳ Refund processing time: 5–10 business days
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5. Exchange Policy
We allow exchanges if:
- Product is defective or incorrect
- Replacement is available in stock
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6. Shipping Costs
- If the return is due to our mistake → Free return shipping
- If customer changes mind → Customer pays shipping cost
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7. Cancellation Policy
Orders can be cancelled:
- Before shipment
- After shipment → cancellation not possible
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8. Contact Us
If you have any questions:
WhatsApp, Imo:- 01575500555
Contacts:-09696080555
Email: [info@gelmane.com]
Website: https://gelmane.com